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Server Management
NextGen 7000 Server Management services are designed to maximize the availability of servers and the business-critical applications that sit on them. Delivered from our Enterprise Operations Center (EOC), Nextgen 7000 services provide flexibility of choice from a suite of remote, subscription-based server monitoring and management services that provide large and midsize enterprise customers with 24x7 visibility into the heartbeat and health of their server hardware, operating systems (OS) and applications, while allowing them to retain control of their systems infrastructure. Nextgen 7000 Server Management delivers proactive monitoring and management targeted at the most widely deployed systems, including enterprise messaging and other workgroup servers and applications. We understand that a customer’s need for, and propensity to buy, out-tasked server management services varies according to several considerations including:
- IT’s role relative to business objectives
- IT spending constraints
- In-house skills and resource gaps
- Criticality of business applications supported by the server infrastructure
- Complexity and health of the network
NextGen Server Management services offer flexibility of choice to best align NextGen’s out-tasked expertise with the customer’s in-house capabilities and resources, while reducing the overall cost of IT operations.
NEXTGEN Server Service Value Tiering
Drivers
Given the current IT spending environment, there are several factors contributing to the need for server management out-tasking as an alternative to building, maintaining and operating an in-house solution:
Need to Reduce IT Spending
Companies of all sizes are under pressure to reduce their levels of IT spending. More than ever, IT budgets are tied to business and financial objectives and consequently require some degree of ROI justification. Building in-house capabilities is a costly proposition requiring significant investment in technology, people, training, integration and ongoing operations. The financial benefits of effective server management also include reduced maintenance cost and improvement in overall health and performance of their messaging and workgroup applications.
Need for Management Integration Across Multiple Domains
Downward pressure placed on IT budgets has resulted in very reactive spending behavior within each silo with their technology purchases being driven by the “pain of the day”. Little regard is given to how this technology will integrate with existing systems, or how a particular solution will integrate with the solutions of other IT silos.
This lack of integration results in a patchwork of internal capabilities, inconsistent operational processes and unmanageable complexity.
Lack of Process Automation and Discipline
Complexity of IT operations will not disappear and will certainly continue to challenge the efficiency and effectiveness of internal IT resources. Their efficiency depends on the quality of the processes they follow to detect, respond to and resolve server problems.
The development, implementation and integration of advanced process automation and the internal process discipline required of the staff to respond rapidly, efficiently and consistently to server & network incidents is an insurmountable challenge for most in-house IT operations.
Lack of Skills and Expertise
An in-house 24x7 management operation requires a minimum of 7 or 8 trained analysts and support specialists working in teams around the clock. Finding, training and retaining this staff is difficult, as is the challenge of keeping up with continuous changes in technology.
WHY NEXTGEN?
Full MSP Offering
When combined with NextGen’s security, network and IP telephony management services, our comprehensive suite of server management services provides a holistic view into the performance, health and security of the entire IT infrastructure. Full coverage across the entire IT infrastructure means NEXTGEN can be the single-point-of-contact for all out-tasked operations and can provide greater efficiencies and communications between IT departments resulting in reduced operations costs.
Service Integration
NEXTGEN provides integration of OSS, service delivery and service management as well as integration of analysis and reporting across all components of a customer’s IT infrastructure including, WAN, LAN, security, servers and IP telephony.
Process Automation
NextGen’s EOC is staffed with network, systems and security experts who monitor and protect the customer’s IT infrastructure on a 24x7 basis. ISO 9002 processes and procedures ensure rapid response to, and resolution of network incidents.
webCenter™
Our interactive customer portal provides the customer with a real-time view of the health, performance and security of their network environment in a centralized management dashboard.
Rapid Deployment and Low Predictable Cost
Customers can acquire a fully operational out-tasked managed network solution that complements internal IT resources for an affordable and predictable monthly fee. NextGen’s New Customer Introduction (NCI) process ensures the rapid implementation of the solution.
Operations Efficiency / NEXTGEN Metrics of Excellence
- Automated problem detection and ticket generation – less than 2% of tickets are generated by customer phone calls.
- Mean Time to Action (MTTA) less than 2 minutes across all customers under management.
- Mean Time to Repair (MTTR) less than 60 minutes for all network & security events across all severity levels.
- 82% of problems resolved without dispatch.
- 41% reduction in average failures per device .
Accelerated ROI
- NextGen’s Metrics of Excellence contribute to an accelerated ROI through:
Minimized impact of network incidents. - Maximum availability of the IT infrastructure and e-business applications that depend on it.
- Capital cost avoidance and reduction in IT spending, including operational and physical maintenance.
This table provides a helpful high-level snapshot of service features by category and by specific service offering. • Monitoring - Monitoring is the process associated with detecting outages and performance degradations across all network manageable elements. • Performance -Performance Management is the continuous acquisition of element performance data, statistical trend analysis and generation of a suite of detailed, aggregated, and custom reports for capacity planning purposes. • Problem - Problem Management is the process associated with end-to-end detection, reporting, isolation and resolution of problems or faults. • Configuration - Configuration Management is the discipline of maintaining the device asset inventory database, the operational configuration of the managed elements and the configuration of the EOC management tools. • Change - Change Management is the process associated with the control and coordination of ongoing changes in network/device topology and system configuration. This includes automated OSS supported workflow to ensure accuracy at all phases. NEXTGEN IT OUT-TASKING SERVICESNEXTGEN delivers 24x7 remote management or IT operations out-tasking, of the following components of enterprise IT infrastructures: 
Nextgen 5000 Network Management Nextgen 6000 Security Management Nextgen 7000 Server Management Nextgen 8000 Application Management * The NUVO logo is a registered trademark of NUVO Network Management, Inc. All other registered trademarks and service marks are the property of their respective owners. These service descriptions are based on service levels at the time of printing and are subject to change without notice. Service delivery may be limited by capabilities and configuration of the customer technology. © NUVO Network Management, Inc. 2004. |
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